Questions · Korvion Services

Five questions
every operator asks.

Reliability, onboarding time, pricing, switching haulers, and the holiday calendar — answered in plain language under a minute. If yours isn’t here, write to us and we’ll reply within one business day.

• Will my pickups actually happen on the schedule we agreed on?

  Yes — and we make it visible. Every truck logs arrival and departure at the drop point. If a pickup is missed, it is flagged inside 15 minutes and an alternate truck is dispatched the same day. Confirmed misses are credited on your next invoice, so the schedule you sign is the schedule that runs.

  Ready to start

• How long does onboarding take from signed contract to first pickup?

  Most accounts are live within 14 days. The sequence is fixed: site walk in week one, container drop and crew briefing in week two, first scheduled pickup before the end of week two. If your property needs a faster cutover — eviction cycles, lease-up, a sudden gap day with your current hauler — we will tell you on the discovery call whether we can compress that timeline.

  See your onboarding date

• How is pricing structured — and what does the line-item breakdown look like?

  Per-pull or monthly flat, your call. Every proposal ships with a line-item breakdown — pulls, recycling stream, porter hours, bulk dispatch — so you can audit it against your current spend without a calculator.

  Get a line-item proposal

• We're locked into another hauler. Can Korvion take over without a gap day?

  Yes. We send a transition lead to coordinate the bin swap and route handoff with your outgoing provider, and we keep a written transition log for your records. Most switches complete with zero gap days; the rare ones that need a single bridging pickup are staffed by us, not by your residents working around a missed collection.

  Plan your switch

• What happens on holidays or weekends?

  Pickup schedules are pinned to your property calendar, not the carrier calendar, so holidays shift the route the same way they shift yours. You receive the revised calendar two weeks ahead, and any service window that lands on a holiday is automatically rebooked to the next business day — no ticket required.

  See your calendar